FAQ
Questions, answered.
Can’t find what you need? Ask us — we reply within 24 hours.
Booking
How does booking work?
Send a booking request with your preferred dates. We check guide availability and reply within 24 hours. Once you’re happy with the plan, you pay online to confirm.
Is sending a request free?
Yes. A request is not a booking, and nothing is charged until you confirm.
How far in advance should we book?
Two to four weeks ahead is ideal, especially in spring and autumn. Last-minute requests are welcome — we’ll do our best.
Are all tours private?
Yes. Every tour is just your group and your guide — up to 6 guests. For larger groups, contact us.
Price & payment
Is the price per person or per group?
Per group. The price depends on your group size, and each tour page shows exactly what is included.
How do we pay?
After we confirm availability, we send a secure online payment link. Card payments are accepted.
Do we pay the guide’s transport or entry fees?
No. Your guide’s own costs are included. Your own entry fees are listed on each tour page as included or not included.
Getting there
How do we find the meeting point?
Each tour page shows the meeting point, nearest station and a map. Before the tour we also send photos of the spot and your guide’s phone number.
Can you pick us up from our hotel?
Hotel pickup can be arranged on request for an extra fee, depending on the area. Ask in your request.
We don’t speak Japanese. Is that OK?
Absolutely. All tours are guided in English, and your guide helps with menus, tickets and anything else along the way.
Kids & accessibility
Can children join?
Yes. Children under 6 join free. Each tour page tells you how kid- and stroller-friendly the route is.
Are tours suitable for older travelers?
Yes. Because tours are private, we set the pace for your group and add rest stops or taxis where needed.
Are tours wheelchair accessible?
Some routes are partly accessible. Tell us about your needs and we’ll suggest an adapted plan honestly.
Food & allergies
Can you handle food allergies and diets?
Tell us in your request. Vegetarian diets and most allergies can be accommodated with notice. For severe allergies we’ll tell you honestly what is and isn’t possible.
Weather & cancellation
What happens if it rains?
Tours run in light rain, often with small route changes. If there is a storm or heavy rain warning, we’ll offer to reschedule or give a full refund.
What is your cancellation policy?
Free cancellation up to 3 days before your tour. See our cancellation policy for details.
On the day
How do we contact our guide on the day?
You’ll receive your guide’s phone and WhatsApp number two days before the tour.
Can we change the route during the tour?
Yes, within reason. It’s your private tour — if something catches your eye, just say so.
Still have a question?
Free to request — we reply within 24 hours.