Privacy Policy

Draft for review Draft — to be checked before launch.

1. Who we are

This website is operated by MARBO LLC (ＭＡＲＢＯ合同会社), Kobe, Hyogo, Japan. We handle personal information in accordance with Japan’s Act on the Protection of Personal Information and this policy.

2. What we collect

When you send a booking request, a question or a custom tour request, we collect the information you enter, such as your name, email address, country of residence, phone or WhatsApp number, hotel, travel dates, group size and ages, interests, food allergies and accessibility needs, and your message.

We also collect basic technical information (such as browser type and pages visited) to keep the website secure and to understand how it is used.

3. How we use it

• To reply to your request and plan and operate your tour
• To send confirmations, payment links and pre-tour information
• To handle allergies, accessibility needs and safety on the day
• To ask for feedback after your tour
• To improve our website and services

We do not sell your personal information, and we do not send marketing emails without your consent.

4. Sharing

We share only what is necessary with your guide, and — when needed for your tour — with restaurants or venues (for example, allergy information). We may also disclose information when required by law.

5. Service providers and international transfer

Our website and forms are hosted by Netlify, Inc. (United States). Confirmation emails are sent through Resend (United States), and we use Google (Gmail) to receive and reply to emails. Your information may therefore be stored on servers outside Japan. These providers process data on our behalf under their own security and privacy commitments.

6. Cookies and analytics

Our booking form saves your answers in your browser until you send them, so nothing is lost if you leave the page. If we use analytics tools (such as Google Analytics), they use cookies to collect anonymous usage statistics. You can block cookies in your browser settings.

7. How long we keep it

We keep booking information for as long as needed to provide the tour and meet legal and accounting obligations, and then delete it.

8. Your rights

You can ask us to disclose, correct, stop using or delete your personal information by writing to contact.marbo@gmail.com.

9. Changes

We may update this policy. The latest version is always shown on this page.

Contact

MARBO LLC (ＭＡＲＢＯ合同会社), Kobe, Hyogo, Japan
contact.marbo@gmail.com